Privacy Policy for Ratana Platinum Resort
Effective Date: 1st December 2024
Ratana Platinum Resort values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with us through our website, booking platforms, and during your stay at our resort.
1. Information We Collect
We may collect the following information:
- Personal Identification Information: Name, email address, phone number, date of birth, and payment details.
- Booking Details: Check-in and check-out dates, room preferences, and special requests.
- Technical Information: IP address, browser type, and cookies from our website for analytics and user experience improvement.
- Feedback and Reviews: Information you provide in surveys, reviews, or complaints.
2. How We Use Your Information
Your personal information is used to:
- Process bookings and manage reservations.
- Provide personalized services and amenities during your stay.
- Communicate updates, offers, or promotional materials (with your consent).
- Improve our website, services, and customer experience.
- Comply with legal and regulatory requirements.
3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. However, we may share your data with:
- Service Providers: Payment processors, booking platforms, and IT service providers.
- Legal Authorities: If required by law or to protect the safety of our guests and staff.
- Business Partners: For services such as transportation or excursions that you request.
4. Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to ensure the safety of your data, no transmission or storage method is completely secure.
5. Your Rights
You have the right to:
- Access, update, or delete your personal information.
- Opt out of marketing communications at any time.
- Request a copy of the information we hold about you.
- Report concerns about data use to relevant authorities.
6. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and provide tailored content. You can manage cookie preferences through your browser settings.
7. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on our website.
8. Contact Us
For questions or concerns about this Privacy Policy or your personal data, please contact us at:
Ratana Platinum Resort
73/65 Moo 3 Kamala, Kathu District, Phuket 83120
Phone: +66 076 385 970
Email: bookings@ratanaplatinum.com
By staying with us or using our services, you agree to the terms outlined in this Privacy Policy.
